Terms of service

Terms of Service

By purchasing a ticket to and/or attending PUMP & PRAISE, you agree to the following terms:

1. Health & Safety Disclaimer

PUMP & PRAISE is a faith-based fitness class designed to combine movement, music, and faith in a high-energy wellness experience.

Please note that participation in any physical activity carries inherent risks. By attending, you confirm that you are fit, healthy, and able to take part in physical exercise.

Due to the active nature of this event, it may not be suitable for individuals with existing injuries or health conditions. By choosing to attend, you acknowledge that you are participating voluntarily and at your own risk.

If you are unsure about your ability to safely participate, we strongly recommend consulting a medical professional before attending.

2. Female-Only Event

PUMP & PRAISE is a women-only event. Entry will only be granted to individuals who identify as female (from birth). We reserve the right to refuse entry to anyone who does not meet this criterion.

3. Media Consent

By attending the event, you acknowledge and agree that photos and videos may be taken throughout. These may be used for, but are not limited to, promotional, marketing, and social media purposes.

Your attendance constitutes consent to be filmed and/or photographed.

4. Refund Policy & Important Ticket Information

By purchasing a ticket, you acknowledge and agree to the following:

Communication & Ticket Delivery

  • Our system issues tickets, event details, and all essential updates automatically via email. By opting out of communications, unsubscribing, or failing to opt in at checkout or sign in, you acknowledge that you may not receive your ticket, event information, or any important updates.
  • We are not responsible for any missed communications due to your email preferences, spam filters, incorrect email entry, or failure to engage with our communications. Your order will remain valid regardless.

Event Changes

Secret Location Events Only

  • For events marketed as “secret location” or similar formats, we reserve the right to amend event details at any time, including but not limited to venue, date, time, lineup, or format.
  • In such cases, tickets will remain valid and no refunds will be issued.

Standard (Non-Secret Location) Events

  • For all other events, if we make a material change to the date, time, or venue, you will be eligible to request a refund within a specified notice period (e.g. 48 hours from notification).
  • Failure to request a refund within this timeframe will be deemed as acceptance of the updated event details.

General Clause

  • Minor changes (including but not limited to schedule adjustments, lineup changes, or event format) do not qualify for refunds under any circumstances.

Booking Responsibility

  • You are responsible for ensuring you have received final event details before making any travel, accommodation, or related arrangements.
  • We are not liable for any external costs incurred due to changes or delays in event information.

No Exceptions Policy

  • Failure to receive emails, lack of awareness of updates, or personal circumstances (including scheduling conflicts, travel issues, illness, or change of mind) do not qualify for a refund under any circumstances.

Non-Refundable Policy

  • All tickets are strictly non-refundable and non-transferable, except in the event of cancellation due to circumstances fully within our control.

Right to Refuse Claims

  • By completing your purchase, you waive the right to dispute, chargeback, or claim a refund on the basis of missed communications, unawareness of event details, or changes outlined above.

5. Entertainment Purposes Only

PUMP & PRAISE events are designed for entertainment purposes only. We are not medical professionals and do not provide medical advice, diagnosis, treatment, or cures.

6. Participation at Your Own Risk

All attendees participate voluntarily and at their own risk. By joining the event, you confirm that you are fit and able to take part in physical activity. If you have any health concerns, injuries, or medical conditions, please consult with a qualified healthcare provider before attending.

7. No Liability

The organisers, instructors, and venue accept no responsibility for personal injury, illness, loss, or damage to property incurred before, during, or after the event. Attendees are responsible for their own well-being at all times.

8. Under 16s

PUMP & PRAISE is open to girls aged 7+

Please note that anyone under the age of 16 must be accompanied by an adult (18+) and supervised at all times. Organisers cannot take responsibility for unsupervised children.

For health and safety reasons, children under the age of 7 are not permitted to attend our events under any circumstances. This includes babies or infants in carriers, prams, or straps. Unfortunately, entry will be refused if attendees arrive with children under 7.

 

9. Worship & Workout Wednesdays

General

All subscriptions, memberships, and bookings are non-refundable.

Pay-As-You-Go Bookings

  • All Pay-As-You-Go bookings must be made in advance and apply to the upcoming Wednesday session only.
  • Bookings are non-transferable and cannot be moved to another week.
  • Refunds will only be issued if a class is cancelled by the organisers due to unforeseen circumstances.
  • Classes and bookings are subject to availability and capacity.

Memberships

  • Memberships include the same conditions as PAYG.
  • Members may bring one friend free of charge once per month, starting from the membership start date. Guest attendance must be confirmed in advance to ensure capacity.
  • Membership is zero-commitment and can be cancelled at any time.
  • If any class(es) are cancelled by the organisers, a pro-rata refund will be issued.
  • Classes are non-transferable and cannot be carried over into the following month.

Eligibility

  • Open exclusively to females (born female) of all ages (minimum age 7+).
  • Participants under 16 must be accompanied and supervised by an adult (18+)and hold a valid ticket.
  • Organisers cannot accept responsibility for unsupervised children.

Health & Safety

  • Attendees must be fit and healthy to participate.
  • Participation is at your own risk. Organisers are not liable for any injuries that may occur during classes.
  • Sessions are for entertainment purposes only, not medical or professional advice.
  • Please seek medical clearance before attending if you have any health concerns.

10. Prizes, Goodies & Giveaways Terms

Use at Own Risk. Any food, drinks, goodies, or products provided at PUMP & PRAISE events are enjoyed at the attendee’s own risk. The organisers are not liable for any issues, reactions, or adverse effects that may result from their use or consumption.

Right to Cancel. PUMP & PRAISE reserves the right to amend, withdraw, or cancel any prizes, goodies, or giveaways at any time without prior notice.

Claiming Prizes. If you win a prize or giveaway at a PUMP & PRAISE event, you must contact us at hello@pumpandpraise.com within 14 days of the event to claim it. Failure to do so will result in forfeiture of the prize.

Complimentary gifts are offered at our discretion and may be amended or withdrawn at any time without prior notice.

All prizes must be collected/claimed within 30 days from the event date.

Non-Transferable. Prizes, goodies, and giveaways are non-transferable and cannot be exchanged for cash or alternatives.

11. Pick Up Policy

Free Pick Up is available at selected event locations and dates only.

Please ensure you are able to attend your chosen event, pickup location and time before selecting the “Pick Up” option at checkout.

If you are unable to collect your order due to missing or being unable to attend the event, please contact us at team@pumpandpraise.com to arrange an alternative collection at a future event or to switch to delivery.

If you choose to have your order shipped instead, a shipping fee of £7.99 will apply. Instructions and payment details will be provided via email before dispatch.

If you are unable to collect on the specified date, your bottle may be held for collection at a future PUMP & PRAISE event — date and location to be confirmed.

Vendor Packages

By purchasing a PUMP & PRAISE vendor package, you agree to the following terms:

Setup & Arrival

  • Vendors must arrive no later than 1 hour before the event start time. The earliest arrival time will be provided no later than 3 working days ahead of the event.
  • All stalls must be fully set up at least 15 minutes before doors open.
  • Late arrival may result in loss of stall placement without refund.

Attendance & Footfall

  • PUMP & PRAISE attracts women travelling nationwide and internationally; however, exact attendance numbers cannot be guaranteed.
  • Vendor packages provide exposure opportunities only; sales are not guaranteed as a result of participation.

Branding & Logos

  • Any logo featured on PUMP & PRAISE social media or on-screen graphics must be supplied as a transparent PNG or vector file.
  • Logo inclusion applies to Instagram Story posts and applicable on-screen graphics only, unless otherwise stated.

Content Capture

  • Professional photography and videography may be captured using a variety of devices.
  • Raw photo and video files (where applicable) will be shared within 3 working days of PUMP & PRAISE receiving content from the photographer/videographer.
  • Editing, posting, or usage beyond what is stated in your package is at the discretion of PUMP & PRAISE.

Social Media Promotion

  • Any dedicated Instagram feed post included in a vendor package will be created in line with PUMP & PRAISE’s brand aesthetic.
  • Content mock-ups will be shared with the brand for approval prior to posting.

Speaking & Demonstrations

  • Any speaking or live demonstration segment included in a vendor package must not exceed 5 minutes.
  • Content must align with the values of PUMP & PRAISE and remain appropriate for a faith-led audience.

Stall Management

  • Vendor stalls must be supervised at all times by a member of the brand’s team.
  • All stall packages include access for two team members. Additional staff can be added for an extra fee per person.
  • PUMP & PRAISE accepts no liability for loss, theft, damage, or forgotten items left at the venue.

Display Guidelines

  • Banners, backdrops, or pull-ups must not exceed 85cm x 200cm.
  • Any additional display items must be approved in advance.

Products & Sales

Products sold on-site must not include:

  • Alcohol
  • Cigarettes or vaping products
  • Items containing profanity, offensive language, or inappropriate content

PUMP & PRAISE reserves the right to request removal of any product deemed unsuitable.

Cancellations & Refunds

  • All vendor fees are non-refundable, except in the event that PUMP & PRAISE cancels the event due to circumstances beyond our control.
  • If an event is cancelled, vendor bookings will be transferred to the next available PUMP & PRAISE event.
  • PUMP & PRAISE reserves the right to cancel a vendor booking at its discretion; a full refund will be issued in such cases.
  • Should any part of a vendor package be unable to be delivered or completed, a pro-rata refund will be issued within 60 working days.
  • All vendor stall fees are strictly for the confirmed event date and are non-refundable and non-transferable. In the event that a vendor is unable to attend for any reason, including but not limited to personal circumstances, scheduling conflicts, or unforeseen events, the fee will not be refunded, credited, or transferred to another event or individual.

General

  • Vendors must comply with venue rules, health & safety regulations, and staff instructions at all times.
  • Failure to comply with these terms may result in removal from the event without refund.

By proceeding with your attendance, you acknowledge and agree to these terms.

Delivery Policy

All merchandise sales are final and non-refundable.

If your item arrives damaged, you must provide clear photographic evidence within 24 hours of delivery, along with your order number via email. Our team will assist with a replacement if applicable.

Once shipped, tracking information will be provided.

We are not liable for missing or lost parcels.

UK Shipping Options

Tracked Standard Delivery (3–5 Working Days)

Express Tracked Delivery (1–2 Working Days)

Orders placed before 12 PM are dispatched same day. Orders after 12 PM dispatch next working day.

Please ensure your name, address and contact details are entered correctly at checkout. 

If delivery fails due to incorrect or incomplete information, or missed collection attempts, the order must be returned to us before it can be resent. This process may take up to 15 working days.

A reshipping fee will apply of £9.99 for UK orders.

We will contact you via email to confirm payment and updated delivery details before re-shipment.

For any delivery queries, please contact team@pumpandpraise.com.

Pre-Order Disclaimer

Please note that this item is available on pre-order. The pre-order notice is clearly stated within the product description, and customers are responsible for checking this information carefully before completing their purchase.

All pre-order purchases are non-refundable, as the item is secured specifically for you once the order has been placed.

Any dates provided are provisional estimates only. While we aim to dispatch items within the stated timeframe, delivery may occur sooner or later depending on production and shipping timelines. Customers will be kept updated with any changes or important updates regarding their order.

By placing a pre-order, you acknowledge and agree to these terms.

Complimentary Items & Add-Ons

Complimentary items are offered one per person, on a first-come, first-served basis.

They cannot be transferred to another event or redeemed later.

Complimentary gifts are provided at our discretion and may be changed or withdrawn at any time.

By purchasing tickets or merchandise, you acknowledge and agree to all terms above.

The complementary towel is exclusively for PUMP & PRAISE attendees and are subject to availability. Arrive early to avoid disappointment. One towel per person. Towels which are not collected at the respective event can be shipped out with a fee of £4.99. Please email team@pumpandpraise.com where a member of the team will be able to assist you further with receiving your towel via delivery.

We appreciate your understanding and support.


If you have any questions about these terms, please contact us prior to the event at hello@pumpandpraise.com