Shipping policy
PUMP & PRAISE — Shipping Policy
This policy applies to all physical merchandise ordered through the PUMP & PRAISE. It should be read alongside our Terms of Service and Refund, Booking & Purchase Policy.
By completing checkout, you confirm you have read, understood, and agree to this Shipping Policy.
1. Where We Ship
1.1 We currently ship only to the United Kingdom. We do not currently offer international shipping, BFPO addresses, or delivery outside the UK; any order placed with a non-UK delivery address may be cancelled and refunded at our discretion.
2. Delivery Options
2.1 Tracked Standard Delivery (3–5 working days): orders are delivered within 3–5 working days of dispatch.
2.2 Express Tracked Delivery (1–2 working days): orders are processed and dispatched within 24 hours of being placed, and delivered within 1–2 working days of dispatch thereafter.
2.3 Working days are Monday to Friday, excluding UK bank holidays. Orders placed on a weekend or bank holiday will begin processing on the next working day.
2.4 Delivery timescales above are estimates provided by our courier and are not guaranteed. We are not liable for delays caused by the courier network, customs, extreme weather, strike action, or other circumstances outside our reasonable control, though we will assist you in tracking down a delayed parcel where we reasonably can.
3. Your Delivery Details
3.1 You are responsible for entering accurate and complete shipping details — including full name, delivery address, and postcode — at the time of purchase. We cannot be held liable for failed or delayed deliveries resulting from incorrect or incomplete information provided by you.
3.2 If your order is not delivered because of an incorrect address, or because a delivery attempt was missed and the parcel was not collected, we must wait for Royal Mail (or our courier) to return the parcel to us before our logistics team can assess it and arrange for it to be re-sent. This can take up to 15 working days from PUMP & PRAISE receiving the parcel back.
3.3 Where an order is returned to us due to an incorrect address or a failure to collect, a reshipping fee of £9.99 (UK orders) will apply. We will contact you by email to arrange payment and confirm your corrected delivery details before the item is re-sent. We reserve the right to hold the order until the reshipping fee is paid.
3.4 Once a parcel is marked as delivered by the courier's tracking system (including where it is left in a safe place, with a neighbour, or signed for by another person at the address provided), we consider the order successfully delivered. We are not responsible for items lost, stolen, or misplaced after this point, though we will support you in raising a claim with the courier where reasonably possible.
4. Multiple Items & Split Deliveries
4.1 Where an order contains multiple items, we may dispatch it as a single parcel or split it into more than one delivery (for example, where items are different sizes or come from different stock locations). This will not incur any additional shipping charge to you unless stated at checkout.
4.2 We reserve the right to use an alternative courier to Royal Mail where reasonably necessary, without this affecting the delivery timescales or fees stated in this policy.
5. Order Tracking
5.1 A tracking link will be provided by email once your order has dispatched. It is your responsibility to monitor tracking and to arrange redelivery or collection with the courier where prompted to do so, to avoid your parcel being returned to us under section 3.2.
6. Right to Amend
6.1 We may update this policy from time to time to reflect changes to our couriers, pricing, or the law. The version in force at the time you place your order will apply to that order.
7. Liability & Governing Law
7.1 Nothing in this policy excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited. Subject to this, our liability for any delivery issue is limited to the value of the affected order.
7.2 This policy is governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from it.
8. Contact Us
Questions about your shipment can be sent to team@pumpandpraise.com.